In most cases you may return new, unopened items within 30 days of delivery for a full refund less a 20% restocking charge. We can't accept returns on items that are custom made or custom finished. If the return is a result of our error (you received an incorrect or defective item, etc.) we will happily pay the return shipping costs. Call Customer Care for details and a returned goods authorization (RGA).
You should expect to receive your refund within four weeks of shipping your package to a Stone County designated return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your credit card provider to process our refund request (5 to 10 business days). Because of the durable nature of iron, oftentimes a damaged box does not indicate a damaged product. If you receive a damaged package, ask the shipper to let you inspect the product before signing. If the product is damaged, refuse the shipment and note the damage on the bill of lading. This will help us hold the shipper accountable for handling damages, and keep costs as low as possible.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. One of our Customer Care specialists will be in touch as soon as possible to process your information.
Currently, we are offering FREE shipping on all purchases shipped within the continental United States!
Everything we make is built-to-order. That means our production lead times will vary because they are based upon demand. We try to keep the lead times under 4 weeks but there are times when demand will push production times out. If you have a rush order, please give us a call and will do our best to help.
We reserve the right to cancel any order at anytime without cost to Stone County Ironworks.